Tips In Maintaining Loyal Customers
Maintaining customers is really important for any kind of business. You can focus more on your business than advertising it if you know you have loyal customers that will always go back and avail of your services or buy your products.
Below are tips in maintaining loyal clients:
A. You need to learn the names of your clients
When you let your clients know that you remember their name they will feel that you really value and appreciate them. When you do this you are also encouraging their loyalty. You can start small conversations so you can make them feel that they are really welcome.
B. Always update your clients with new promotions and sale
It is important that you should always update your loyal clients if you have any upcoming events and promos. You can put flyers around your shop and neighborhood, post on different social media websites and more. Most people today are using the internet and this is the reason why social media sites is the best place to post upcoming events and promotions. You can send them an email on their personal email.
C. You should provide loyalty incentives
It is important that you provide a loyalty incentive to your clients. By doing this you are encouraging your customers to go back to your store and avail of your services and products. So many business establishments offer loyalty cards. When they purchase something in your establishment, they will get a freebie when they use the card. They can also use this to get discounts.
D. You need to beat the offer of your competition
Most clients prefer the services or products of a business that has better prices. When you are aware with the different offers of your competition, then you can be sure that they will not beat the prices of your products and services or so that you can provide a much better offer. However, do not be too competitive. You should focus more on improving to earn more customers.
E. Always send thank you notes
There is a higher chance that your clients will come back when you take the time to thank them. You can say thank you through an email or by putting a note on their bill. Another thing to show your appreciation is to give them a gift. A lot of businesses put notes on the bill or provide discount coupons that they can use for their next purchase. You can also attach a customer survey on your note. When you see the feedback of your clients you will be able to determine if you need improvements or not.
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